**Customer Support Page **

This document aims to define the functionality and structure required to develop a Customer Support Page in a web application. The Customer Support Page provides users with assistance, information, and ways to connect with customer support services.

Overview:

The Customer Support Page serves as a dedicated platform for users to seek assistance, access FAQs, submit queries, and communicate with support representatives for resolving issues or inquiries.

Components:

The Customer Support Page will consist of the following components:

FAQSectionComponent:

• Displays frequently asked questions (FAQs) categorized by topics.
• Provides concise answers to common queries or issues.

SubmitQueryFormComponent:

• Offers a form for users to submit their queries or issues.
• Gathers information like user details, query type, and a description of the problem.

LiveChatComponent:

• Implements a live chat feature for real-time communication with customer support agents.
• Enables users to initiate chats, ask questions, and receive instant assistance.

CustomerSupportPageComponent:

• Acts as the main container, rendering FAQSectionComponent, SubmitQueryFormComponent, LiveChatComponent, and other relevant components.
• Manages the layout, interactions, and data flow within the Customer Support Page.

Functionality:

Access FAQs:

• Provides access to categorized FAQs for users to find answers to common queries.

Submit Queries:

• Offers a form for users to submit detailed queries or issues.
• Collects necessary information to assist customer support representatives in resolving problems efficiently.

Live Chat Support:

• Enables real-time communication between users and customer support agents through live chat functionality.
• Provides instant assistance and resolves queries on the spot.

Testing:

• Conducts unit tests for each component and functionality.
• Ensures accurate display and functionality of FAQs, query submission forms, and live chat features.
• Verifies smooth communication between users and customer support agents.

Future Enhancements:

• Implement AI-powered chatbots for handling basic queries and providing instant responses.
• Integrate ticketing systems for tracking query statuses and resolutions.
• Offer multilingual support for a diverse user base.

Conclusion:

The Customer Support Page acts as a vital resource for users to seek assistance, find information, and engage in real-time communication with customer support representatives, enhancing the overall user experience within the application.